Resolved -
The issue affecting automatic eligibility checks has been resolved. A fix was deployed so that eligibility response files are no longer skipped when they are retrieved from the external clearinghouse, and previously skipped responses are being processed. Some patients may take additional processing cycles to appear in Coverage Verification workflow queues. Eligibility checks can still be run manually for any patients who are still missing.
Oct 29, 17:04 EDT
Monitoring -
A fix has been implemented that we expect to resolve the issue where some automatic eligibility checks were not completing. The component responsible for retrieving eligibility responses from the external clearinghouse has been updated so that response files are no longer skipped by its timing check. We are monitoring to confirm that responses are being received as expected. The full scope of previously affected patients is still being determined, and some patients may still be missing from Coverage Verification workflow queues. Eligibility checks can still be run manually. We will provide our next update as soon as more information becomes available.
Oct 29, 15:27 EDT
Identified -
We have identified a likely cause of the issue where some automatic eligibility checks are not completing for some patients. A component responsible for retrieving eligibility responses from the external clearinghouse skips some response files because of a timing check in its processing logic, which prevents those responses from being received by Unlimited Financials. A code change is required to correct this, and our engineering team is leading that work. The full scope of affected patients is still being determined. Eligibility checks can still be run manually. We will provide our next update as soon as the fix or scope changes.
Oct 29, 09:41 EDT
Update -
We are continuing to investigate an issue where some automatic eligibility checks are not completing for some patients. Requests are being submitted, but responses are not being returned for the affected checks. Our engineering team is continuing to trace these requests to determine where the interruption is occurring. The full scope of affected patients is still being determined. Eligibility checks can still be run manually. We will provide our next update this afternoon, or sooner if more information becomes available.
Oct 28, 15:59 EDT
Update -
We are continuing to investigate an issue where some automatic eligibility checks are not completing for some patients. Our review shows that requests are being submitted, but responses are not being returned for the affected checks. Our engineering team is investigating the step that follows request submission to determine where the interruption is occurring. The full scope of affected patients is still being determined. Eligibility checks can still be run manually. We will provide our next update tomorrow morning, or sooner if more information becomes available.
Oct 27, 17:49 EDT
Investigating -
We are investigating an issue where automatic real-time eligibility (RTE) checks are not running for some patients. As a result, affected patients may be missing from Coverage Verification workflow queues. Eligibility checks can still be run manually. We will provide an update as soon as more information is available.
Oct 27, 16:09 EDT
